Guest Service Gold®

About Guest Service Gold®


Five-star service begins with your employees, and service is more important than ever in a tough, tight, and competitive market. Excellent guest service is not an expense, but an investment. Statistics prove that guests reward exceptional service with loyalty and increased spending. Look beyond the standard guest service training and get recognized for implementing and achieving guest service best practices with Guest Service Gold®.


Guest Service Gold® is a comprehensive program designed to accomplish the goal of creating guest service-oriented line-level employees who know how to engage with their guests to provide memorable guest service. Core components include training, employee certification, and property certification and can be implemented by any service-oriented business, such as restaurants, transportation companies, attractions, retail outlets, and not just lodging properties. It can also be used in academic settings to provide students with a solid foundation in guest service skills. 


Course Content


The choice between programmes affords you the ability to select the training that best fits your needs. The segments can be viewed individually to emphasize or strengthen particular deficiencies in service, or enjoyed together as one comprehensive program. The segments are:

Guest Service Gold® Making Connections

Guest Service Gold® Golden Opportunities

Course Details

Who is it for: This course will be beneficial for individuals currently employed in any lodging, hospitality, tourism, or food and beverage position.


Course Fees: AED 2,800 (exclusive of 5% VAT)


Prerequisites: The programme does not require any prerequisites.


No. of participants: Minimum 10 and maximum 20 participants


Delivery Mode: In-person at EAHM campus


Course Timing - 09:00 - 17:00


Certification: A certificate of attendance from EAHM will be issued upon completion for participants that have attended all 2 days of the training program. Employees who complete the Guest Service Gold training and pass the 30-question CGSP exam with a score of 80% or higher will receive a certificate and CGSP lapel pin.


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