Guest Service Gold® is a comprehensive programme designed to accomplish the goal of creating guest service-oriented line level employees who know how to engage with their guests to provide memorable guest service. Core components include training, employee certification and property certification and can be implemented by any service-oriented business, such as restaurants, transportation companies, attractions, retail outlets, not just lodging properties. It can also be used in academic settings to provide students with a solid foundation in guest service skills.
Who is it for: This course will be beneficial for individuals currently employed in any lodging, hospitality, tourism, or food and beverage position.
Course fees: AED 2,800 per participant
No. of Participants: Minimum 6
Delivery Mode: Face-to-face at EAHM